How fast is installation after I sign up?
Once your KYC is verified and your address falls within our serviceable area, our technicians typically complete installation within 48 hours. In a few high-demand areas it may take slightly longer, which we will always communicate upfront.
Is there really no data cap on your plans?
Correct — every AirBroadband.in plan comes with genuinely unlimited data. We do not apply Fair Usage Policy throttling after a certain limit like many other ISPs.
What documents do I need for KYC?
You will need a government photo ID (Aadhaar, PAN, Passport or Voter ID) and an address proof for the installation location. Our team will guide you through the upload process online.
Can I get a static IP address?
Yes. Static IP is available as an add-on with our Business, Corporate and Leased Line plans — ideal for VPNs, remote CCTV access and hosted applications.
What happens if my connection goes down?
Raise a ticket from your customer portal or call our 24x7 support line. Our NOC team monitors the network proactively, and most faults are resolved the same day.
Do you charge a security deposit?
Most residential plans do not require a security deposit — only a one-time setup/installation fee shown on the plans page (many fiber plans waive this entirely).
Can I change my plan later?
Absolutely. You can request a plan upgrade or downgrade any time from your customer portal, and it will take effect from your next billing cycle.
How do I pay my monthly bill?
You can pay online via UPI, card or net banking through the customer portal, or set up auto-pay so you never have to think about it.
Is fiber available in my area?
Use our coverage checker to instantly see if we are live at your pincode or locality. If we are not there yet, you can register your interest and we will notify you when we expand.
Do you offer connections for businesses and offices?
Yes — we offer dedicated business, corporate and leased line internet with static IP options, priority support and SLA-backed uptime for offices of any size.
Still have questions?
Our support team is happy to help — call, WhatsApp or drop us a message.