This policy explains how AirBroadband.in handles cancellations, service credits and refunds for installation fees, plan subscriptions and online payments.
1. Cancellation Before Installation
If you cancel your new connection request before a technician visit has been scheduled, any advance payment (excluding non-refundable processing charges, if applicable) will be refunded in full to the original payment method within 7–10 business days.
2. Cancellation After Installation Has Begun
If installation has already commenced or equipment has been dispatched/installed at your premises, the installation/setup fee becomes non-refundable, as it covers technician visit, cabling and equipment costs already incurred.
3. Mid-Cycle Plan Cancellation
Monthly plan charges are billed in advance for the selected validity period. If you request disconnection mid-cycle, we do not provide a pro-rated cash refund for the unused period; however, no further billing will occur once disconnection is processed and any equipment is returned.
4. Failed / Duplicate Online Payments
If an online payment fails after the amount was debited, or a duplicate payment is made in error, the excess amount will be automatically reflected as a credit on your account, or refunded to the original payment method within 7–10 business days upon verification. Please share your payment reference ID (UPI/transaction ID) when reporting such issues.
5. Service Outage Credits
If your connection is down for an extended period due to a fault on our network (not due to issues at your premises), you may be eligible for a pro-rated service credit applied to your next invoice. Please raise a support ticket so our team can verify outage duration and apply applicable credits.
6. Equipment (Router / ONT) Charges
Router/ONT equipment provided at installation remains the property of AirBroadband.in unless purchased outright. Upon disconnection, equipment must be returned in working condition within 15 days; a device non-return / damage charge may apply if the equipment is not returned or is damaged beyond normal wear.
7. Security Deposits (where applicable)
Where a security deposit was collected (e.g. for certain business/corporate connections), it will be refunded within 30 days of confirmed disconnection and equipment return, after adjusting any outstanding dues.
8. How to Request a Refund
To request a refund or report a billing issue, please contact our support team with your customer ID / lead reference and payment details: call us at 9266325611 or email support@airbroadband.in. Refund requests are typically processed within 7–10 business days of approval.
9. Changes to This Policy
We may update this Refund & Cancellation Policy periodically. The updated policy will be posted on this page with a revised "last updated" date.