AirBroadband.in ("we", "us", "our") provides internet service provider (ISP) connectivity and related services across Delhi NCR. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

  • Identity & contact details: name, phone number, email address, installation and billing address.
  • KYC documents: government-issued photo ID and address proof, as mandated by Department of Telecommunications (DoT) regulations for ISP subscriber verification.
  • Account & usage data: plan details, connection status, service tickets, payment and billing history.
  • Technical data: IP address allocation, device/router serial numbers, and network diagnostics data needed to deliver and troubleshoot your connection.
  • Website data: information you submit through our contact, new-connection and coverage-checker forms.

2. How We Use Your Information

  • To provision, activate, bill and support your internet connection.
  • To verify your identity as required under DoT/telecom licensing conditions.
  • To respond to support tickets, service requests and enquiries.
  • To send service-related communication (installation updates, billing reminders, outage notices).
  • To improve our network, plans and customer experience.
  • To comply with lawful requests from government or regulatory authorities.

3. KYC Documents & Sensitive Data

KYC documents are stored in restricted, access-logged storage that is not publicly accessible, and are only viewed by authorised staff for verification and regulatory compliance purposes. We do not sell or share your KYC data with third parties for marketing purposes.

4. Sharing of Information

We do not sell your personal data. We may share limited information with:

  • Payment gateway partners, strictly to process your payments.
  • Field technicians and logistics partners, solely to complete installation/service visits.
  • Government or law enforcement authorities, where required by law or a valid legal order.

5. Data Retention

We retain account, billing and KYC records for as long as your connection is active and thereafter for the period required under applicable telecom and tax regulations, after which such data is securely deleted or anonymised.

6. Your Rights

You may request access to, correction of, or deletion of your personal data (subject to regulatory retention requirements) by contacting us using the details below. You can also opt out of non-essential marketing communications at any time.

7. Cookies

Our website uses only essential session cookies required for security (such as CSRF protection) and does not use third-party advertising trackers.

8. Data Security

We use reasonable technical and organisational safeguards — including encrypted storage of sensitive documents, access controls and activity logging — to protect your information against unauthorised access, loss or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "last updated" date.

10. Contact Us

For any privacy-related questions or requests, write to us at support@airbroadband.in or at Najafgarh, Delhi.